{"id":3078,"date":"2026-01-02T14:17:28","date_gmt":"2026-01-02T12:17:28","guid":{"rendered":"https:\/\/peptelia.com\/rueckgabe-erstattung\/"},"modified":"2026-09-24T10:37:56","modified_gmt":"2026-09-24T08:37:56","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/peptelia.com\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3078\" class=\"elementor elementor-3078 elementor-338\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bff5b7 e-flex e-con-boxed e-con e-parent\" data-id=\"0bff5b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4aca746 elementor-widget elementor-widget-html\" data-id=\"4aca746\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"cx-policy\" aria-label=\"Refund and Return Policy\">\n  <div class=\"cx-policy__wrap\">\n\n    <h1>Refund &amp; Return Policy<\/h1>\n    <p class=\"cx-policy__intro\">\n      At <strong>Pept\u00e9lia<\/strong>, transparency, product safety and scientific integrity come first.\n      Due to the special nature of our products, clear, binding and strictly regulated return\n      and refund conditions apply.\n    <\/p>\n\n    <h2>No right of withdrawal for research peptides<\/h2>\n    <p>\n      All products offered by Pept\u00e9lia are intended <strong>exclusively for research, analytical and laboratory purposes<\/strong>\n      (<em>For Research Purposes Only<\/em>). They are expressly <strong>not consumer products<\/strong>,\n      medicinal products, food supplements or cosmetics.\n    <\/p>\n    <p>\n      Due to the nature of the products \u2013 in particular research peptides, laboratory chemicals and research-grade substances \u2013\n      a <strong>right of withdrawal and any return after dispatch are excluded in principle<\/strong>.\n      This applies in particular for reasons of <strong>product safety, sterility, quality control and\n      traceability<\/strong>.\n    <\/p>\n\n    <h2>No take-back \u2013 no returns<\/h2>\n    <p>\n      Once the goods have been handed over to the shipping carrier, taking back or exchanging them is excluded.\n      As soon as a product has left our warehouse, we can no longer ensure that it has been stored or handled\n      under controlled laboratory conditions.\n      Resale or reuse is therefore excluded.\n    <\/p>\n    <p>\n      Returns are <strong>not accepted<\/strong>. Unsolicited returns are sent at the sender's own risk\n      and will be neither inspected nor refunded.\n    <\/p>\n\n    <h2>Transport damage \u2013 the only exception<\/h2>\n    <p>\n      A refund or replacement delivery is made exclusively in the event of\n      <strong>verifiable transport damage<\/strong>.\n      This must be reported within <strong>48 hours of delivery<\/strong>.\n    <\/p>\n    <ul>\n      <li>Written notification within 48 hours<\/li>\n      <li>Clear photos of the shipping packaging, the product and the damage<\/li>\n      <li>The product must be unused and in its original condition<\/li>\n      <li>A return for inspection may be requested<\/li>\n    <\/ul>\n\n    <h2>No liability for handling errors<\/h2>\n    <p>\n      Pept\u00e9lia accepts <strong>no liability whatsoever<\/strong> for damage, losses or consequences\n      resulting from improper handling, storage, use or transfer of the products.\n      Responsibility for proper handling lies entirely with the buyer.\n    <\/p>\n\n    <h2>Incorrect address details &amp; delivery problems<\/h2>\n    <p>\n      We accept no liability for delays, non-delivery or losses due to incorrect or incomplete address details.\n      Redelivery or a refund is excluded in such cases.\n    <\/p>\n\n    <h2>Refunds<\/h2>\n    <p>\n      If confirmed transport damage has occurred, a refund or replacement delivery is made\n      only after inspection. Refunds are issued via the original payment method.\n      Any further claims are excluded.\n    <\/p>\n\n    <h2>Legal &amp; scientific notice<\/h2>\n    <p class=\"cx-policy__note\">\n      Pept\u00e9lia specialises in <strong>research peptides<\/strong>, including GLP-1, GLP-2, GLP-3,\n      TB-500 and GHK-CU. Our products are intended exclusively for qualified users,\n      research institutions and laboratory environments.\n      <strong>Not for use on or in the human body.<\/strong>\n    <\/p>\n\n    <p class=\"cx-policy__seo\">\n      This return policy applies to all orders of research peptides, GLP-1 research peptides,\n      metabolic research substances and endocrinological study materials from Pept\u00e9lia.\n    <\/p>\n\n  <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Return Policy At Pept\u00e9lia, transparency, product safety and scientific integrity come first. Due to the special nature of our products, clear, binding and strictly regulated return and refund [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3074,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"class_list":["post-3078","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Return Policy | Pept\u00e9lia<\/title>\n<meta name=\"description\" content=\"Pept\u00e9lia refund and return policy for research peptides: no returns after dispatch, transport damage reported within 48 hours, refund process.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/peptelia.com\/en\/refund-and-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Return Policy | Pept\u00e9lia\" \/>\n<meta property=\"og:description\" content=\"Pept\u00e9lia refund and return policy for research peptides: no returns after dispatch, transport damage reported within 48 hours, refund process.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/peptelia.com\/en\/refund-and-return-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Pept\u00e9lia\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-24T08:37:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/peptelia.com\/wp-content\/uploads\/2025\/12\/cropped-Logo-Header-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/peptelia.com\\\/en\\\/refund-and-return-policy\\\/\",\"url\":\"https:\\\/\\\/peptelia.com\\\/en\\\/refund-and-return-policy\\\/\",\"name\":\"Refund and Return Policy | Pept\u00e9lia\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/peptelia.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/peptelia.com\\\/en\\\/refund-and-return-policy\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/peptelia.com\\\/en\\\/refund-and-return-policy\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/peptelia.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/cropped-Logo-Header-1.png.webp\",\"datePublished\":\"2026-01-02T12:17:28+00:00\",\"dateModified\":\"2026-09-24T08:37:56+00:00\",\"description\":\"Pept\u00e9lia refund and return policy for research peptides: no returns after dispatch, transport damage reported within 48 hours, refund process.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/peptelia.com\\\/en\\\/refund-and-return-policy\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/peptelia.com\\\/en\\\/refund-and-return-policy\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/peptelia.com\\\/en\\\/refund-and-return-policy\\\/#primaryimage\",\"url\":\"https:\\\/\\\/peptelia.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/cropped-Logo-Header-1.png.webp\",\"contentUrl\":\"https:\\\/\\\/peptelia.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/cropped-Logo-Header-1.png.webp\",\"width\":512,\"height\":512,\"caption\":\"Pept\u00e9lia \u2013 Research Peptides\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/peptelia.com\\\/en\\\/refund-and-return-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Start\",\"item\":\"https:\\\/\\\/peptelia.com\\\/en\\\/peptelia\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refund and Return Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/peptelia.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/peptelia.com\\\/en\\\/\",\"name\":\"Pept\u00e9lia\",\"description\":\"Peptide GLP-1, GLP-2 &amp; 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